HP PCs – Using Recovery Manager to Restore Software and Drivers (Windows 10) | HP® Customer Support.

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HP Customer Support. Select your model. How does HP install software and gather data? Need Windows 11 help? This document is for HP and Compaq computers with Windows You can use a recovery USB drive to start your computer in case of a problem. A recovery drive also contains Windows system recovery tools that can help you recover Windows from a serious error or restore your computer from a system image.

Creating a Microsoft recovery USB drive You can use a recovery drive to troubleshoot problems with your computer even when the operating system does not open. Copy the HP recovery partition to a USB drive so you can use it if your computer does not start or has problems. In Windows, search for and open Create a recovery drive. Click Yes on the User Account Control window that displays. Check the box to Back up system files to the recovery drive , and then click Next.

Select the USB drive you want to use, and then click Next. Wait while the computer formats the USB drive, copies utilities, backs up, and then copies system files to the USB drive. If you have a laptop , immediately press the Esc key until the Start Up menu opens, and then press F11 to open System Recovery.

If you have a desktop computer , immediately press the F11 key to open System Recovery. Recovering the computer Choose a method to recover your computer using the created Microsoft recovery USB drive. Using a device You can use the recovery USB drive to perform a system recovery.

Do not use this option if you have important files on the hard drive that are not backed up. Make sure you back up all your important files on an external storage device such as a USB drive before continuing. You might want to seek a professional data recovery service to restore your files.

Also, make sure you have any product keys or other identification required for apps you want to reinstall. On the Choose an option screen, select Use a device. Using Reset this PC Resetting the computer returns the computer to factory settings, and removes all of your personal files, apps and settings.

How does HP install software and gather data? Need Windows 11 help? This document explains how to reinstall software programs and hardware drivers that were originally installed on the computer at the factory.

For business computers, the recovery options might no longer be viable as the image might have been replaced. To confirm, contact your company’s IT department or your local IT service. Use Windows 10 File History to backup and restore your files. For more information, go to Backup and Restore in Windows If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.

Figure : Recovery Manager. A combined list of applications and drivers to reinstall appears, with the drivers listed first. Figure : List of drivers to reinstall. Figure : List of applications to reinstall. Select the checkbox next to the applications you want to reinstall, and then click Install.

Determine if your computer model supports the HP Cloud Recovery Tool by referring to a list of supported platforms. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser’s settings to allow Javascript to execute. See your browser’s documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Need Windows 11 help? Prepare for recovery Prepare your computer for system recovery before you download and install the HP Cloud Recovery Tool.

Availability of Windows 10 recovery images for Windows 11 eligible models Some computer models sold with the Windows 10 operating system during the Windows 11 upgrade period were also sold with the Windows 11 operating system preinstalled.

Enter the proxy information, if necessary. Note: If the download tool does not detect and populate the proxy information, contact your network administrator for the proxy information, and then type it in the appropriate fields. Note: If you download the recovery media on a different computer than the computer you want to recover, select the I need to enter Product ID for my HP system check box to type the information for the affected system.

Note: To locate the product ID, look on the back of the computer for a label. Turn off the computer by pressing and holding the power button. Follow on-screen prompts to complete the recovery. What if there is a long delay after I click ‘Next’ on the Welcome page? Check your network connectivity. Make sure that the system clock and time zone are accurate. What should I do if the recovery repeatedly fails after using the tool on a secure network?

What if my download attempts keep timing out or failing? If your download attempts keep failing, do the following. Check your internet connection. Check that the system date and time are set correctly. What if a ‘Drive partitioning failed’ error message is displayed?

Reformat the USB flash drive. Create a file on the USB flash drive. Try accessing the file you created on the USB flash drive. If you are unable to access the file, you might need to replace the USB flash drive.

What if an ‘Image extraction failed’ or ‘Relocation fail’ error message is displayed? Image extraction failed Relocation failed Failure to mount the recovery image Failure to get drive letter from mounting image Failure to compare Hash What if a ‘Disk not selectable’ error message is displayed?

What if the process fails during the USB formatting?

 
 

 

Solved: Need a Windows 10 recovery USB – HP Support Community – .HP PCs – Using Microsoft System Restore (Windows 10, 8) | HP® Customer Support

 
Select Update & Security, and then click Recovery. Select Reset this PC, and then click Get started.